💸 Refund Policy

At Royal Cocker Spaniels, we are committed to ensuring a smooth and trustworthy experience for every puppy buyer. Please read our refund policy carefully before placing a deposit or making a purchase.

🔒 Reservation Deposit

To reserve a puppy, we require a non-refundable deposit. This deposit ensures that the puppy is held for you and is no longer made available to other buyers.

• Deposit amount will be communicated at the time of reservation.

• Deposits are non-refundable under any circumstance but may be transferred to another puppy or future litter upon request.

✅ Refund Eligibility

Full or partial refunds may be granted in the following cases:

• The puppy becomes unavailable due to health or unforeseen circumstances on our end.

• You cancel before any formal commitment or paperwork is signed (deposit excluded).

• A verified veterinarian diagnosis reveals a serious health issue within the first 72 hours of pick-up/delivery, and you choose not to keep the puppy.

❌ No Refunds Will Be Issued If:

• You change your mind after placing a deposit.

• You fail to pick up the puppy within the agreed timeframe.

• The puppy becomes ill due to improper care, exposure, or neglect after purchase.

• You return the puppy for non-medical or non-health-related reasons.

🔁 Puppy Replacement Option

In the rare case that your puppy is diagnosed with a life-threatening genetic condition within the first year, and this is verified in writing by a licensed veterinarian, you may be eligible for:

• A replacement puppy of equal value from a future litter

• Subject to availability and breeder discretion

📩 Contact Us

If you have concerns regarding your puppy or need to request a refund review, please contact us directly at info@royalcockerspaniels.com. We’re happy to assist and work with you on a solution.